In the event you have to return any item to us for any reason, please contact us first for a return reference number as without one we will not be able to receive any items for return.
We recommend that you return any items via the Royal Mail Recorded service or other suitable courier company.
Returned Goods Department
My order got damaged in transit?
The best possible care is taken to ensure your order is packed in the best and the most secure way. Every order is packed individually and great care is taken to make sure your purchase reaches you in perfect condition.
If, for some reason, the item arrives and seems to be damaged, contact us as soon as is practicable after the damage is discovered and we will arrange a replacement or a refund where applicable.
My order is incomplete?
Occasionally the warehouse may run short of a product, if this occurs then the product is 'back-ordered'. You would be notified of this prior to your order being dispatched and given the option to back order or have an alternative product instead.
Back-ordered products are shipped to the customer at a later date, once the item has been received back into the warehouse.
The product I ordered seems to be faulty?
If your order arrives and it seems to be faulty then call us in the first instance on 07966 660892 for a return reference number and provide details of the fault. You may then be asked to return it to us and we will organise a repair, replacement or refund depending on the circumstances. Please include with the package a copy of the return postage receipt for the cost of the recorded delivery and we will organise a refund for this upon receipt.
Please note our return policy does not cover any mishandling, misuse or wear & tear or markers which have been re-assembled or tampered with.
How do I return my product?
You are responsible for the product until it arrives back at our returns depot. We therefore reccomend that any returns are sent via a recorded mail service.
The first thing you will need to do is to give us a call to request a return reference number.
Once you have this, send the item to the address below along with a copy of the invoice and a cover note explaining the reason for returning the item. Be sure to package the merchandise carefully as any damages and/or breakages caused in transit, while the product is being returned to us, may invalidate the return policy.
Import duties and charges on International returns?
If you need to return a product to us for any reasons, please note it is the sole responsibility of the customer to pay the full and correct postage, including any import duties, customs and excise charges and any other related costs when returning the product to us. Items requiring payment of any unfulfilled charges will be refused.
Please also read our terms and conditions for additional information.
Simply call Julie on 07790 143118 with your booking details or alternatively email us:
Essex CO5 9FH